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Testimonials

Comprehensive Transmission Service in Groton

At S & S Transmission, we place a special emphasis on ensuring complete customer satisfaction. We are able to accomplish this goals by carefully considering the unique needs of each person who walks through our doors. Car trouble can cause anxiety and stress, and we've made it our goal to ensure that you feel you've made the right choice in coming to us. By combining years of technical expertise with the latest equipment, we are able to guarantee our work - we'll even put it in writing! Take a look at what our customers are saying below.

An enthusiastic referral

If you truly want to know the truth about S & S Transmission, I will go into my experience dealing with this shop and the owner, Mr. Joseph Reynolds, or just "Joe". 

I will begin by assuring you my understanding of how frustrating it can be to find an honest, reliable and reasonably priced mechanic! Here is the best advise I can give to you: read the reviews, for even though they sound too good to be the truth, this man truly has earned his unblemished reputation! Lets start with the Better Business Bureau.

"S&S Transmissions is and had been accredited since 1993."

This is a big deal for the following reasons:
  1. There are very few businesses that are
  2. It means that S&S must meet the standards which includes a commitment to make a good faith effort to resolve any consumer complaints. (You'll hear none from me!)
  3. They are given a well deserved A+ rating.
S&S Transmissions was voted New London County Best: Transmission Repairing & Rebuilding for over 35 years. In case you are pressed for time, I will summarize my experience:
  • He took me on a test drive to point out issues
  • Did not charge me for diagnostics testing. I have been going to another shop for almost ten years and with all my business that I have given them, till this day they would charge me over a hundred dollars to do any diagnostics testing. The amount would be $55.00 dollars if I got the repairs done there that day. Joe just wanted me to have the proper information regardless of where I had the work done!
  • He takes his time in explaining the problem and includes you in the repair process
  • He made sure he knew exactly what the job required and did nothing that wasn't strictly necessary
  • He walked me through every single step of the process and made sure that I was happy with what he was doing
  • He makes you feel comfortable
  • He welcomes you into his shop which is immaculate at all times
  • Joe will call you to keep you informed of the process
  • If your car needs to stay over night he keeps it on his property under a lighted area. I know a mechanic in New London that parks your car down the street as if it was abandoned!
  • Does the work himself. Again, I know a mechanic in New London that charges $90.00 per hour for his expertise only to have his son that was in school do the job!
  • Due to the above mechanic, Joe corrected a major part that had been installed incorrectly at no cost
  • Provided me with a written warranty that extended any other mechanics. What all the reviews say is what your going to get which is: top notch service!
  • Reasonable pricing and will stay within price that was quoted
  • A mechanic who exudes responsibility and integrity
  • A mechanic who is efficient due to decades of experience
  • A mechanic who is honest, therefore you will not be taken advantage of 
In closing, Mr. Reynolds continues to do business in the manner that he does in honoring the memory of his grandfather, who was one of the first repair garage shops in the state of Rhode Island.

This customer WOULD recommend S & S Transmission to a friend, family member, neighbor or colleague.
Transmission trouble? Give S & S a call at (860) 445-8104 to get a FREE estimate!
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